9 LOUNGES

SHIPPING AND DELIVERY POLICY

9 Lounges is committed to ensuring efficient and reliable delivery of all digital products and services. Our shipping and delivery policy applies to downloadable resources, digital product purchases, and promotional services, all designed to meet the needs of artists and the music industry.

1. Delivery of Digital Products: Upon successful payment, you will receive an email with instructions for accessing your digital product within 24 hours. This applies to directories, bundles, or any other downloadable content purchased through 9 Lounges. Please ensure that you provide a valid email address at checkout to avoid delays. If you don’t receive your product within 24 hours, contact our support team for assistance.

2. Processing Times for Promotional Services: Our services, including blog posts, music reviews, and artist features, typically require 5-7 business days for completion. Our team ensures that each feature is personalized and professionally crafted to maximize impact. If delays arise, we will notify you promptly, providing an updated delivery timeline.

3. Order Tracking: While our services are digital, we prioritize open communication. You will receive progress updates for ongoing services like promotional packages or content features. Our support team is also available to answer any questions regarding order status or delivery details.

4. Customer Support: If you encounter any issues or have questions about the delivery process, feel free to reach out. Our dedicated support team is here to assist, ensuring that your experience with 9 Lounges is smooth and fulfilling.