9 LOUNGES CANCELLATION POLICY

At 9 Lounges, we are committed to providing quality services to artists, musicians, and our broader community of music lovers. This cancellation policy applies to all digital products, blog features, promotional packages, and music review services. We recommend reviewing the following details before making a purchase to understand your options for cancellation and refunds.

  1. Digital Products: Due to the immediate delivery of digital products (such as music industry directories, exclusive bundles, or downloadable resources), all sales are considered final. We recommend double-checking your order before purchasing. However, if you encounter any issues with access, download, or product functionality, please contact us within 7 days of purchase. Our support team is available to resolve technical issues or provide alternative access if needed.

  2. Promotional Features & Blog Packages: Our blog features and promotional packages (including music reviews, cover stories, or social media promotion) are curated and time-sensitive. Cancellations for these services can be requested within 48 hours of purchase, and we’ll do our best to accommodate changes. If the service has already been delivered or is underway, refunds may not be possible. After 48 hours, the service is considered final and non-refundable.

  3. Exceptional Circumstances: In rare cases, unforeseen delays or issues on our end may impact the delivery timeline. In such instances, we are dedicated to providing clear communication and working with you to find an acceptable resolution, which may include alternative scheduling, a partial refund, or an alternative service option.

For further support, reach out to our team anytime with your order details. We are dedicated to ensuring your satisfaction and success with our offerings at 9 Lounges.